YMCA of the Okanagan
  • 04-Feb-2019 to 05-Apr-2019 (PST)
  • Kelowna, BC, CAN
  • $16.84 - 20.21
  • Hourly
  • Full Time

Competitive + YMCA Gym Membership

Compensation: $16.84 - 20.21/ hour plus YMCA membership(s)

Schedule: Full-Time (30-40 hours / week). Flexible availability required.

Application Deadline: February 16, 2019


The YMCA of Okanagan is a charity committed to strengthening the foundation of community by nurturing the potential of children, youth, adults and seniors, fostering social responsibility, reducing isolation and delivering lasting personal and social change.

Reporting to both General Manager(s) Health Fitness Aquatics, this newly created MEMBER ENGAGEMENT COORDINATOR role is an energetic, well-rounded specialist who is an excellent communicator and brings experience in member engagement and organizational growth strategies as well as experience within a non-profit. The successful candidate will champion membership growth initiatives along with assisting with overseeing all promotional events within the HFA Centres. Actively working within the community to grow the community awareness, impact and scope will be essential.


  • Champion the marketing initiatives for all Health, Fitness, Aquatics locations for YMCA of Okanagan (H2O Adventure + Fitness Centre, Kelowna Family Y, Downtown Y) with support of organizations marketing dept.
  • Brings a solid understanding of member engagement strategies and implementation through traditional media, digital, events and public relations
  • Collects and maintains content from the YMCA of Okanagan's Health, Fitness and Aquatics departments for use in the organization's e-newsletter and social media assets
  • Research and grow opportunities to extend reach of messaging throughout the community
  • Assists membership managers in the implementation and creation of membership engagement programs to retain membership
  • Assists with the launch of monthly membership growth initiatives while attending community events and leadership meetings as required
  • Works in conjunction with organizations marketing department to coordinate digital and print advertising based in alignment with marketing strategy
  • Attends weekly manager meeting in order to maintain excellent lines of communication and understanding of the needs of each department and centre.


  • The ideal candidate must be extremely organized, with acute attention to detail, and be able to juggle multiple and competing priorities
  • Superior communication skills including writing and editing for various audiences
  • Social media knowledge and capability
  • Understanding of customer relationship management software an asset
  • Experience with multiple software platforms (Office, Adobe Suite, Mailchimp)
  • Interest or previous experience in Health & Fitness
  • Successful candidates are required to provide three professional references (i.e. employer, supervisor, teacher, coach or colleague)
  • Successful candidates are required to provide a current and satisfactory Criminal Record Check/Vulnerable Sector Search issued no later than six months preceding start date. The YMCA will provide applicable instructions and paperwork


  • Commitment to Mission, Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision and values of YMCA of Okanagan.
  • Service Attitude: Identifies needs and wants of members/participants as priority and responds in an effective and timely manner to enhance every person's Y experience.
  • Self-Management: Ability to direct personal performance to achieve desired results with minimum supervision. Quality: Ensures that services criteria for self, staff and programs are set, reviewed and surpassed regularly to provide excellent service delivery. Initiative: Seeks and finds solutions to problems without waiting for direction. Knows when to act on issues.

Application Process:

Applicants are invited to apply with resume and cover letter.

YMCA of the Okanagan
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